With a decrease in revenues due to the pandemic and an increase of expense of replacing the failing 30 year old legacy CKC IT system, there is a need for the CKC to focus on expense management and profitability. That the lease is about to expire is an opportunity for the CKC.
The current CKC lease is a significant expense. But due to the new IT4YOU system, we now have the ability to look at the CKC office space requirements through a different lens: Restructure work processes in new ways to be more efficient and require less real estate.
The new IT4YOU system provides secure access for both CKC staff and CKC members to the CKC information systems via the Internet. This was taken advantage of during the Covid-19 pandemic when the CKC was able to send all staff home to continue to work safely and to securely access CKC systems remotely. The launch of the IT4YOU system in the fall of 2019 made this all possible.
My goal is to strengthen the CKC’s financial position by reducing real estate costs while improving productivity/profitability and enhancing service levels and the members’ experience.
My vision for the CKC workplace of the future would include work-from-home strategies, combined with shared workspaces (hoteling stations) within the CKC office.
Regular team meetings would be conducted with some staff possibly working from the office while others joined the meeting remotely via Zoom (or similar technology). The upside of this approach is to greatly reduce the size of office space required to conduct CKC business and to therefore reduce rent costs.
Additionally, with the organization less dependent on data entry tasks due to increased self-serve and on-line service efficiencies, CKC staff resources would be redeployed to more strategic tasks, delivering greater value to the organization, and greater focus on delivering enhanced member service.
I believe that my career experience in IT, and my business experience, coupled with my MBA will prove invaluable in achieving these outcomes. If you would like to discuss more, drop me a line.