News

Personal Objectives for the Next Board Term

The incoming Board will need to focus on the numbers with an eye to managing expenses and improving productivity efficiencies. All the while, the Board will need to focus on the members’ experience and encourage ways to continuously improve service levels.  Current CKC challenges and opportunities broadly include: Making strategic decisions that will positively impact… Continue reading Personal Objectives for the Next Board Term

Redefining the CKC Members’ Experience

Information Technologies Systems are the backbone of all organizations today and they present avenues to improve productivity and process efficiencies. The CKC’s legacy APPX system (old CKC IT system) received increased demands over a 30-year time frame as the CKC modernized from a 100% paper-based to an IT-based organization. The Failure of the Old System… Continue reading Redefining the CKC Members’ Experience